28 properties across five countries, one shared challenge: returning guests' forgotten belongings. LHost turns hotel lost and found into a simple, digital and scalable process.
28 properties across five countries, one shared challenge: returning guests' forgotten belongings. LHost turns hotel lost and found into a simple, digital and scalable process.
From the Alpine peaks of South Tyrol to the Adriatic coast, Falkensteiner Hotels & Residences has been welcoming families and travellers since 1957.
Today, the group operates 28 four- and five-star hotels and residences across Austria, Italy, Croatia, the Czech Republic and Slovakia, all sharing a hospitality philosophy built around making guests feel at home.
But families travel with plenty of belongings. And inevitably, sometimes something gets left behind.
Hotel lost and found becomes a bigger challenge across multiple properties
A child's favourite stuffed animal left in a room in Kronplatz. A charger forgotten after a visit to an Acquapura SPA on Lake Garda. Sunglasses left by the pool or a personal belonging only discovered missing on the journey home from Jesolo.
For one guest, it's a simple mistake.
For a large international hotel group, multiplied across thousands of stays, forgotten items can become a significant operational task.
Emails, phone calls, messages, courier searches, payments, labels and parcel tracking all take time. When each property manages lost and found manually, the workload quickly adds up across multiple front desk teams.
An international lost and found challenge
With properties in five countries and guests arriving from around the world, returning forgotten belongings often involves international shipping.
Different languages, destinations and front desk teams add further complexity.
For a structured hotel group, digitalising lost and found therefore means more than simplifying a single shipment. It creates a more consistent and repeatable process across multiple properties.
LHost simplifies the return of forgotten belongings
With LHost, hotel staff can quickly register a found item and start the return process.
The guest receives the necessary information, provides their delivery details and can arrange and pay for the shipment online.
LHost simplifies the shipping solution, documentation, courier pickup directly from the hotel and parcel tracking through to delivery.
International shipments can be managed through the same process.
And LHost is free for the property.
Less logistics across 28 properties, more time for hospitality
The benefits become even more significant when the same process can be used across a large hotel group.
Front desk teams don't need to become shipping departments every time an item is found.
Less time spent dealing with couriers, shipping quotes, payments and tracking means more time for the guests currently staying at the hotel.
A shared process can also help provide a more consistent guest experience, regardless of which property or country the item was left in.
Hospitality doesn't end at check-out
Making guests feel at home means taking care of them throughout their stay. But it can also mean helping when they are already hundreds of kilometres away and suddenly realise they have left something behind.
Returning a child's favourite toy, a charger or a personal belonging can turn an inconvenience into one final gesture of genuine guest care.
With Falkensteiner Hotels & Residences and LHost, lost and found becomes part of the guest experience: a simpler process across 28 properties and a service that continues even after check-out.
