The boutique design hotel just steps from Milan's Duomo uses LHost to simplify the management and international shipping of guests' forgotten belongings.
Just steps from the Duomo in Milan, STRAF hotel&bar is a boutique design hotel where hi-tech minimalism, distinctive materials and an intimate atmosphere come together in the heart of the city's fashion and shopping district.
With 61 rooms, a wellness boutique, a lively bar and a multilingual team welcoming travellers from around the world, STRAF is a hotel where attention to detail plays an essential role in the guest experience.
But there's one detail no hotel can entirely control: what a guest might leave behind at check-out.
Forgotten items at a hotel in central Milan
A charger left on the bedside table. A favourite scarf still hanging in the wardrobe. Sunglasses, jewellery or perhaps something purchased during a day exploring Milan's boutiques.
For the guest, it's a simple mistake.
For the front desk, however, it can become another process to manage.
Once the item has been found, someone needs to identify its owner, contact the guest, collect the delivery information, find a suitable courier, calculate the shipping cost, arrange payment and prepare the necessary documentation.
When the guest lives outside the European Union, international customs documentation may add another layer of complexity.
STRAF simplifies lost and found with LHost
This is exactly the kind of problem LHost was designed to solve.
The platform simplifies the management and shipping of forgotten belongings for hotels and other hospitality properties.
The hotel registers the found item and the guest can provide their details and proceed with its return.
LHost handles the shipping process, while the guest pays the cost of their own shipment.
Shipping labels and, where required, customs documentation are sent to the property, making the process easier for the front desk.
The parcel can then be tracked throughout its journey, with the LHost team able to step in if an issue needs to be resolved.
Free for the hotel, easier for the front desk
For STRAF, as for other properties using LHost, the service is free for the hotel.
There is no need for front desk teams to turn a forgotten charger, scarf or personal belonging into a lengthy shipping project.
When an item needs to be returned, LHost provides a structured process that reduces the time spent on couriers, payments, shipping documents and parcel tracking.
That means more time for the guests who are currently checking in, staying at the hotel or exploring Milan.
When every detail of the guest experience matters
At a design-focused boutique hotel in the centre of Milan, hospitality doesn't necessarily end at check-out.
A message saying “I think I left something in my room” is another opportunity to demonstrate care and professionalism.
Making a forgotten belonging easy to recover can turn a stressful moment into one final positive memory of the stay.
With STRAF hotel&bar and LHost, lost and found becomes part of a carefully designed guest experience: less operational work for the front desk and a simple way for international guests to get their belongings back home.
