A strategic partnership that turns lost & found operations into a powerful guest loyalty driver
Each winter season, all Club Med resorts in France, Italy and Switzerland rely on LHost to manage and ship items forgotten by their guests. This strategic partnership transforms a traditionally complex operational task into a high-value service that enhances the guest experience.
Club Med is the global leader in premium all-inclusive resorts, operating more than 60 destinations worldwide. The brand is renowned for offering exclusive experiences, from winter sports and wellness to high-end gastronomy.
Among the Alpine resorts using LHost are several French destinations, including Valmorel, Tignes, Alpe d’Huez, Serre Chevalier, La Rosière and Grand Massif Samoëns. In Italy, the service supports the resorts in Pragelato Sestriere Via Lattea and Cefalù, while in Switzerland it is active in Saint-Moritz Roi Soleil.
With LHost, front desk teams can register a forgotten item in just a few seconds. Collection and shipping are handled by trusted carriers, while guests only pay for the shipment and can track it from start to finish.
The results are tangible: higher guest satisfaction, more five-star reviews and a reduction in waste linked to traditional lost & found processes. For the winter 2026 season, all Alpine Club Med resorts use LHost as their standard lost & found solution, turning forgotten items into memorable service moments.
